Most startups operate on tight budgets, and business owners must wear many hats as they are trying to get their companies off of the ground. This may mean they are doing everything – from answering their telephones, to meeting with clients, and even designing their company’s website. Fortunately, by outsourcing some services, such as answering incoming client calls, you can get the help you need in order to concentrate on the more important aspects of your business.
Skip the Hiring Process
Hiring someone to help you do tasks in your office, such as answer your telephones or send information to your clients, can be a long process. It takes time to place an ad, sort through the resumes you receive, hire someone, and then train them about your company and their duties. Sometimes when you need assistance, you need it immediately, and really don’t have time to go through the exhausting hiring process.
Instead of waiting several weeks to hire someone and bring them up to speed on your business, you can outsource these services and get the help you need almost immediately. Most telephone answering companies will customise their services to fit your needs, so you can get the timely relief you need. This allows you to spend your time focusing on clients and expanding your business.
Customise Available Services
Although answering telephone calls is not a complicated task, making sure they are answered in a timely manner and that they are handled appropriately is vitally important for any business. Surveys show that when clients call and the phones ring too long or is sent to voicemail, they are less likely to leave messages and will call other companies to buy what they want. To avoid missing important calls, you should get in touch with Message Direct and discuss the services they can provide for your company.
An answering service has trained personnel ready to take your company’s phone calls. They will be trained with regards your business, and they will be instructed on how you want the client phone calls handled. In addition to handling your incoming telephone calls, they can also do outbound calling if you need to update your customer database or want to follow up with customers about their experiences with your business.
The answering service can act as a virtual receptionist by taking messages for you and then delivering them in your preferred manner. This may mean sending messages to you – via email or fax – so you can return them when you have more time. If a call is more urgent, you can receive the messages via SMS, or text. This allows you to prioritise the messages you receive so that you can resolve any problems or place important orders quickly.
As a business owner, you don’t have time to sit around answering telephone calls, especially when you’re first starting your company. However, you cannot afford to miss important calls from vendors or clients either. The best solution is to hire a telephone answering service and customise the services they offer to fit your needs so you never miss important calls.