SPECIALIST SERVICES – training specifically for Health Service employees.

Members of the medical profession, and indeed all Health Service staff, are being increasingly scrutinised and called to account. Public expectations and demands are continually rising.

In this political climate it is therefore crucial that employees know how to communicate effectively and have good interpersonal skills. Risks are minimised and litigation avoided when staff can communicate effectively with each other and with patients under their care.

Unfortunately, despite the increasing emphasis on communication skills in the undergraduate curriculum, stories of tragedies, near misses and misunderstandings are still much too frequent.

Dr Maria Kee’s twenty years of experience in psychiatry have given her a unique insight into the everyday problems faced by Health Service staff and of the need to deliver practical interventions that will have a positive long-term effect. Her wide-ranging and varied experience including appointments as both Consultant Psychiatrist and Medical Director provide her with a unique set of skills with which to provide extremely effective specialist training.

THE SPECIALIST COURSES ON OFFER TO HPSS STAFF INCLUDE:

BREAKING BAD NEWS COMMUNICATION SKILLS for
- whose life is it anyway CLINICAL STAFF
- what can I say? - bedside manners
- picking up the pieces - the heart of the matter
- is no news good news? - ‘mmm…..I see’
- ‘just before you go doctor’
COMMUNICATION SKILLS for - Mr Angry
NON – CLINICAL STAFF
- it’s an emergency WORKING IN MULTI-DISCIPLINARY
- the Rottweiler approach TEAMS
- it could be you - is it possible?
- is it best?
ASSESSING SUICIDE RISK - are we all aboard?
- ‘to be or not to be’ - captain vs coach vs manager
- are you listening?
- do you want to hear?
- hold that thought
- what’s your tolerance level?